{"id":76592,"date":"2017-05-17T16:55:30","date_gmt":"2017-05-17T14:55:30","guid":{"rendered":"https:\/\/bagheera.se\/customer-service\/"},"modified":"2026-03-25T14:34:31","modified_gmt":"2026-03-25T13:34:31","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/bagheera.se\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<p style=\"text-align: center;\">We at Bagheera are committed to ensuring that you receive the service you need before and after a purchase.<br \/> We have collected the most important things you need to know and the most frequently asked questions in the menu on the left.<\/p>\n<p style=\"text-align: center;\">Below you will find answers to some frequently asked questions. If you still can&#8217;t find what you are looking for, please feel free to <a href=\"https:\/\/bagheera.se\/en\/contact-us\/\">contact us<\/a> . <\/p>\n<div class=\"row row-dashed\"  id=\"row-1553684563\">\n\n\t<div id=\"col-276624830\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"#bestallning\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"iso-8859-1\"?>\r\n<!-- Generator: Adobe Illustrator 19.0.0, SVG Export Plug-In . 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For orders under 500 SEK, you pay 60 SEK for delivery to a representative and 150 SEK for home delivery.<br \/> For other EU countries, shipping is 125 SEK regardless of order amount. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<div id=\"accordion-1314594424\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1314594424-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-add-a-product-to-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1314594424-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I add a product to my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1314594424-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1314594424-label\">\n\t\t\t\n<p>Unfortunately, we cannot add products to an order. Either place a new order, or contact us to cancel your first order so you can place a new one with all products. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<div id=\"accordion-173318781\" class=\"accordion-item\">\n\t\t<a id=\"accordion-173318781-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-find-out-the-status-of-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-173318781-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I find out the status of my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-173318781-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-173318781-label\">\n\t\t\t\n<p>When you place your order, you will receive an order confirmation from us. When the order has been shipped, you will receive a new message with a link to Posten for delivery status where you can see where the shipment is. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<div id=\"accordion-3058956990\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3058956990-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-cancel-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3058956990-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I cancel my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3058956990-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3058956990-label\">\n\t\t\t\n<p><a href=\"https:\/\/bagheera.se\/en\/contact-us\/\">Please contact us<\/a> as soon as possible if you wish to cancel your order. If your order has not been packed or has not left the warehouse, we will cancel your order. If the order has already been shipped, you have the right to return it, but you must notify us for further instructions and collect the package to avoid being charged for an unclaimed package.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1780330228\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"#betalning\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"iso-8859-1\"?>\r\n<!-- Generator: Adobe Illustrator 18.1.1, SVG Export Plug-In . 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Please check your spam folder to make sure it hasn&#8217;t ended up there. <br \/><span style=\"font-size: 14.4px\">\t\t<\/div>\n\t<\/div>\n\t<\/span><\/p>\n\t<div id=\"accordion-3621196351\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3621196351-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-will-the-money-be-deducted-from-my-card?\" aria-expanded=\"false\" aria-controls=\"accordion-3621196351-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When will the money be deducted from my card?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3621196351-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3621196351-label\">\n\t\t\t\n<p>When you place an order, the money is reserved on your card. The money is then withdrawn when we have shipped the order to you. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-596119229\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"#leverans\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"iso-8859-1\"?>\r\n<!-- Generator: Adobe Illustrator 19.0.0, SVG Export Plug-In . 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d=\"M278.771,173.37c-3.13-3.13-8.207-3.13-11.337,0.001l-71.292,71.291l-37.087-37.087c-3.131-3.131-8.207-3.131-11.337,0\r\n\t\t\tc-3.131,3.131-3.131,8.206,0,11.337l42.756,42.756c1.565,1.566,3.617,2.348,5.668,2.348s4.104-0.782,5.668-2.348l76.96-76.96\r\n\t\t\tC281.901,181.576,281.901,176.501,278.771,173.37z\"\/>\r\n\t<\/g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<g>\r\n<\/g>\r\n<\/svg>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<a href=\"#leverans\" class=\"button primary is-underline\" >\n\t\t<span>Delivery<\/span>\n\t<\/a>\n\n\t<div id=\"leverans\"\n\t     class=\"lightbox-by-id lightbox-content mfp-hide lightbox-white \"\n\t     style=\"max-width:600px ;padding:20px\">\n\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"font-size:140%;\">Delivery<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-1981306849\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1981306849-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-is-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1981306849-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where is my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1981306849-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1981306849-label\">\n\t\t\t\n<p>We deliver your order as quickly as possible, normally within 1-4 working days (for other EU countries, delivery may take longer).<br \/>Once your order has been shipped, you can follow the delivery process by either:<\/p>\n<ul>\n<li>Click on the tracking link in your delivery email.<\/li>\n<li>Log in to My Account and track your delivery<\/li>\n<li>Call our <a href=\"https:\/\/bagheera.se\/en\/contact-us\/\">customer service<\/a> for more information about your order.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3940699622\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3940699622-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-my-order-delivered?\" aria-expanded=\"false\" aria-controls=\"accordion-3940699622-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How is my order delivered?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3940699622-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3940699622-label\">\n\t\t\t\n<p>We will send to an agent near you.<br \/> You will receive an SMS when the package is ready for collection.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2340804493\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2340804493-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-track-my-package?\" aria-expanded=\"false\" aria-controls=\"accordion-2340804493-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I track my package?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2340804493-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2340804493-label\">\n\t\t\t\n<p>When we ship your order, you will receive an email with a tracking link where you can see where your package is.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3789959357\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3789959357-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-i-don&#039;t-pick-up-my-package?\" aria-expanded=\"false\" aria-controls=\"accordion-3789959357-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if I don&#039;t pick up my package?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3789959357-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3789959357-label\">\n\t\t\t\n<p>Your package will remain with your agent for 14 days. After 14 days, your order will be sent back to our warehouse. Your payment will be credited as soon as the return has been registered. For packages that are not collected, Bagheera reserves the right to charge you as a customer 300 SEK for the costs incurred for return shipping and handling.   <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100%;height:1px;\"><\/div>\n<div class=\"row row-dashed\"  id=\"row-1193701939\">\n\n\t<div id=\"col-1163317047\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"#retur\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"iso-8859-1\"?>\r\n<!-- Generator: Adobe Illustrator 19.0.0, SVG Export Plug-In . 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A return label is included in the package.<br \/> Customers in the rest of the EU are responsible for the shipping costs themselves.<br \/> Packages that are not picked up at the agent are not covered by the right of withdrawal or free returns. We will then charge 300 SEK in fee for work done and shipping fees.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<div id=\"accordion-1313252819\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1313252819-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-make-a-return?\" aria-expanded=\"false\" aria-controls=\"accordion-1313252819-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I make a return?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1313252819-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1313252819-label\">\n\t\t\t\n<p>You have 30 days to return\/exchange your item. However, the right of return does not apply to swimwear or underwear. Follow the instructions below for your return:  <\/p>\n<ul>\n<li>A return label is included in the package. (Customers outside Sweden are responsible for the shipping costs themselves). <\/li>\n<li>\n<p>The return form is pre-filled. All you need to do is fill in the reason for return. <\/p>\n<\/li>\n<li>Stick the return shipping label on the package and hand it in to your nearest Postnord agent.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-515523614\" class=\"accordion-item\">\n\t\t<a id=\"accordion-515523614-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-chosen-invoice,-how-does-it-work-for-a-return?\" aria-expanded=\"false\" aria-controls=\"accordion-515523614-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have chosen invoice, how does it work for a return?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-515523614-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-515523614-label\">\n\t\t\t\n<p>It may take between 5-7 days to credit after your item arrives at our warehouse. You as the customer are responsible for ensuring that the due date is not passed. We do not refund late fees.<br \/> To avoid any late fees, we recommend that you pay your invoice as usual and then receive your money back when the return is registered.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1715475067\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"#fragor\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<?xml version=\"1.0\" encoding=\"iso-8859-1\"?>\r\n<!-- Generator: Adobe Illustrator 19.0.0, SVG Export Plug-In . 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We have collected the most important things you need to know and the most frequently asked questions in the menu on the left. Below you will find answers to some frequently asked questions. If you still [&#8230;]\n","protected":false},"author":456,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-76592","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/pages\/76592","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/users\/456"}],"replies":[{"embeddable":true,"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/comments?post=76592"}],"version-history":[{"count":3,"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/pages\/76592\/revisions"}],"predecessor-version":[{"id":86170,"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/pages\/76592\/revisions\/86170"}],"wp:attachment":[{"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/media?parent=76592"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}