{"id":76575,"date":"2017-06-13T14:05:00","date_gmt":"2017-06-13T12:05:00","guid":{"rendered":"https:\/\/bagheera.se\/frequently-asked-questions\/"},"modified":"2026-02-16T14:21:42","modified_gmt":"2026-02-16T13:21:42","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/bagheera.se\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"font-size:140%;\">Frequently Asked Questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2660566341\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2660566341-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-opening-hours-of-bagheeras-customer-service?\" aria-expanded=\"false\" aria-controls=\"accordion-2660566341-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the opening hours of Bagheeras customer service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2660566341-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2660566341-label\">\n\t\t\t\n<p>Monday &#8211; Thursday you can reach us by phone between 08:00-16:45 Fridays we are on site between 08:00 &#8211; 16:00 Email inquiries are answered Monday &#8211; Friday. Any emails that come to us on Saturdays and holidays will be answered the next business day. <\/p>\n<p><a href=\"https:\/\/bagheera.se\/en\/contact-us\/\">Contact us here<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1751393402\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1751393402-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-is-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1751393402-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where is my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1751393402-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1751393402-label\">\n\t\t\t\n<p>We will deliver your order as quickly as possible, normally within 1-4 business days.<\/p>\n<p>Once your order has been shipped, you can follow the delivery process by either:<\/p>\n<ul>\n<li>Click on the tracking link in your delivery email.<\/li>\n<li>Log in to My Account and track your delivery<\/li>\n<li>Call our <a href=\"https:\/\/bagheera.se\/en\/contact-us\/\">customer service<\/a> for more information about your order.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3301194111\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3301194111-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-delete-or-change-an-order-i-have-placed?\" aria-expanded=\"false\" aria-controls=\"accordion-3301194111-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I delete or change an order I have placed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3301194111-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3301194111-label\">\n\t\t\t\n<p>If your order has not been packed or has not left the warehouse, we can change\/complete your order. Please contact us immediately so we can try to resolve your request. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4119022627\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4119022627-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-find-out-the-status-of-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-4119022627-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I find out the status of my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4119022627-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4119022627-label\">\n\t\t\t\n<p>When you place your order, you will receive an order confirmation from us. When the order has been shipped, you will receive a new message with a link to Posten for delivery status where you can see where the shipment is. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-522953840\" class=\"accordion-item\">\n\t\t<a id=\"accordion-522953840-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-my-order-delivered?\" aria-expanded=\"false\" aria-controls=\"accordion-522953840-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How is my order delivered?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-522953840-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-522953840-label\">\n\t\t\t\n<p>We ship with PostNord to an agent near you.<br \/> You will receive an SMS when the package is ready for collection.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1666377109\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1666377109-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-cancel-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1666377109-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I cancel my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1666377109-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1666377109-label\">\n\t\t\t\n<p>Please contact us as soon as possible if you wish to cancel your order. If your order has not been packed or has not left the warehouse, we will cancel your order. If the order has already been shipped, you have the right to return it, but you must notify us for further instructions and collect the package to avoid being charged for an unclaimed package.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":456,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-left-sidebar.php","meta":{"footnotes":""},"class_list":["post-76575","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/pages\/76575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/users\/456"}],"replies":[{"embeddable":true,"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/comments?post=76575"}],"version-history":[{"count":0,"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/pages\/76575\/revisions"}],"wp:attachment":[{"href":"https:\/\/bagheera.se\/en\/wp-json\/wp\/v2\/media?parent=76575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}